Job Description
Join our award-winning team as a Night Shift Remote Customer Service Specialist! Enjoy the perfect work-life balance with fully flexible hours and 100% remote work from anywhere in Jacksonville, FL or North Carolina. We're seeking empathetic professionals to deliver exceptional support during overnight hours while maintaining a comfortable home office environment. This role offers competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic, supportive culture.
Responsibilities
- Provide 24/7 customer support via phone, chat, and email during night shift hours
- Resolve complex billing inquiries and technical troubleshooting with precision
- Document all interactions using Salesforce CRM with 100% accuracy
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed quality and performance metrics consistently
- Maintain HIPAA compliance for sensitive customer data
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience in night shift environments
- Exceptional written/verbal communication skills
- Proficient in CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Available to work flexible night shift schedules (12 AM - 8 AM)