Job Description
Join our award-winning remote team as a Night Shift Customer Specialist! GlobalTech Solutions is seeking dedicated professionals to deliver exceptional support during overnight hours. Enjoy 100% remote work with flexible scheduling, competitive benefits, and career growth opportunities. This role is perfect for night owls seeking stability without commuting. We provide all necessary equipment and comprehensive training to ensure your success.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat during overnight shifts
- Resolve technical issues for enterprise clients using troubleshooting protocols
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in continuous improvement initiatives for support processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Excellent written/verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet connection and quiet home office
- Ability to work independently during overnight hours (10 PM - 6 AM CT)
- Proficiency with CRM software and ticketing systems