Job Description
Join Nexus Global Solutions as a Night Shift Remote Customer Specialist and unlock your potential in a dynamic, 100% work-from-home environment. We're seeking dedicated professionals to deliver exceptional customer support during evening hours while enjoying the flexibility of remote work. With competitive compensation, comprehensive benefits, and career growth opportunities, this is your chance to thrive professionally without geographical constraints. Apply now and become part of our innovative team transforming customer experiences across Virginia and beyond.
Responsibilities
- Provide 24/7 technical support and troubleshooting for enterprise clients via phone, chat, and email during night shift hours (10 PM - 6 AM CT).
- Resolve complex customer inquiries using CRM systems while maintaining SLA compliance and customer satisfaction benchmarks.
- Collaborate with cross-functional teams to escalate technical issues and implement process improvements.
- Document all interactions in Salesforce with precision and maintain accurate case histories.
- Monitor system alerts and proactively address potential service disruptions during assigned shifts.
- Participate in quarterly training to master new products and compliance protocols.
Qualifications
- 3+ years of customer support experience in B2B or tech environment, including night shift exposure.
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems.
- Strong problem-solving skills with ability to diagnose technical issues remotely.
- Excellent written and verbal communication skills with neutral accent.
- Self-motivated with ability to work independently in home office environment.
- High-speed internet connection (minimum 50 Mbps) and dedicated workspace.
- Flexibility to work nights, weekends, and holidays as required by service level agreements.