Job Description
Join TechFlow Solutions as a Night Shift Remote Customer Support Specialist and become the backbone of our 24/7 client success team. This 100% work-from-home role offers the flexibility of remote work while serving US-based clients during evening hours. We're seeking empathetic problem-solvers who thrive in dynamic environments and want to make a tangible impact. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values work-life balance.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM EST)
- Maintain detailed case documentation in Salesforce with 98% accuracy
- Collaborate with global teams to resolve escalated technical issues
- Proactively identify process improvements and share feedback with leadership
- Meet/exceed monthly KPIs including resolution time and customer satisfaction scores
- Participate in quarterly training to enhance product knowledge and soft skills
Qualifications
- Minimum 2 years customer support experience with night shift preference
- Proficiency in CRM platforms (Salesforce preferred) and helpdesk tools
- Exceptional written and verbal communication skills
- High-speed home internet connection and quiet workspace
- Ability to troubleshoot technical issues (hardware/software)
- Strong time management and multitasking abilities
- US work authorization and reliable transportation for occasional on-site meetings