Job Description
Join our award-winning remote team as a Customer Service Specialist! Enjoy the flexibility of part-time hours from your San Antonio home office with all equipment provided. We're seeking empathetic communicators to deliver exceptional support to our growing client base.
What You'll Love:
- Work 20-30 hours/week with flexible scheduling
- Full equipment package (laptop, headset, software) shipped to your door
- Comprehensive paid training and ongoing career development
- Health benefits and 401(k) eligibility for part-time employees
- Virtual team-building events and wellness stipends
Responsibilities
- Handle 40-60 inbound/outbound customer calls daily via VoIP system
- Resolve billing inquiries, technical issues, and service complaints
- Update customer records in Salesforce CRM with detailed notes
- Collaborate with Tier 2 support teams for complex escalations
- Maintain 95% customer satisfaction score with quality assurance
- Participate in bi-weekly virtual coaching sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (remote OK)
- Typing speed of 40+ WPM with 95% accuracy
- Reliable high-speed internet connection (minimum 25 Mbps)
- Proficiency in Microsoft Office and Zendesk platforms
- Spanish fluency required (English mandatory)
- Ability to pass background check and drug screen