Job Description
Join GlobalTech Solutions as a Remote Customer Support Specialist and become part of our dynamic team! We're hiring immediately for 100% work-from-home positions in Austin, TX. Enjoy the flexibility of remote work while delivering exceptional customer experiences. Immediate start date available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities and cross-reference product knowledge
- Adhere to SLAs and maintain consistent response times
- Participate in weekly training sessions for product updates
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer support experience in remote/hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including weekends as needed