Job Description
Join SwiftPay Solutions as a Remote Customer Support Specialist and get paid daily for your exceptional service! We're seeking tech-savvy communicators to resolve customer inquiries for our fintech clients. Work fully remote from Fort Worth while enjoying flexible hours and instant compensation. No weekend shifts or micromanagement – just impactful support delivered from your home office. If you're ready to transform your communication skills into daily earnings, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process payments and troubleshoot transaction issues using proprietary software
- Document interactions in CRM system with 100% accuracy
- Collaborate with billing team to resolve complex payment disputes
- Maintain 30+ calls/chat sessions per shift during peak hours
- Participate in daily stand-ups and quarterly skills training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or fintech support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong typing speed (60+ WPM) and multitasking abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Flexible availability between 8 AM - 8 PM CT (daily)