Job Description
Join our elite night shift team and transform your career with Global Tech Solutions! We're seeking highly motivated Remote Customer Support Specialists to deliver exceptional service during overnight hours while working entirely from home. This full-time role offers competitive compensation, comprehensive benefits, and the freedom to thrive in a distraction-free environment.
As a Night Shift Remote Specialist, you'll be the frontline hero resolving complex technical issues and ensuring customer satisfaction across our Fortune 500 client portfolio. Enjoy flexible scheduling, minimal commute stress, and the opportunity to grow your career while supporting cutting-edge technology solutions.
What We Offer:
- 100% remote work with no office requirements
- Industry-leading benefits package (health/dental/vision)
- Night shift differential pay
- Professional development stipend
- 24/7 technical support access
Responsibilities
- Resolve complex customer inquiries via phone, chat, and email during overnight hours
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with global teams using internal communication platforms
- Escalate technical issues to Tier 2 support with clear context
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Maintain strict confidentiality of customer data
- Participate in monthly virtual training sessions
Qualifications
- 2+ years customer service or technical support experience
- Proven ability to work independently in remote settings
- Strong problem-solving and multitasking skills
- Excellent written/verbal communication abilities
- Reliable high-speed internet and quiet home workspace
- Availability to work 11 PM - 7 AM CT, weekends included
- Proficiency with CRM tools (Salesforce experience preferred)
- High school diploma or equivalent (college degree preferred)