Job Description
Join our award-winning team as a Night Shift Remote Customer Support Specialist! We provide all necessary equipment for seamless work-from-home operations while delivering exceptional service to our global clientele. This role offers competitive pay, comprehensive benefits, and a flexible remote setup in the vibrant Seattle market.
What You'll Love:
- Free high-speed internet stipend
- Company-issued laptop & noise-canceling headset
- 24/7 technical support for remote equipment
- Health, dental, and vision insurance
- 401(k) with 6% employer match
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (11 PM - 7 AM PST)
- Utilize provided CRM software to document interactions and track resolutions
- Collaborate with international teams to ensure consistent service quality
- Meet performance metrics for response time and resolution rate
- Identify trends in customer feedback to improve service protocols
- Participate in monthly virtual training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Ability to maintain focus during overnight hours
- Strong typing skills (40+ WPM)
- Reliable home internet connection
- Proficiency with remote collaboration tools
- Must be legally authorized to work in the US