Job Description
Are you a dedicated professional seeking a flexible, remote opportunity with a competitive night shift premium? Apex Global Solutions is currently recruiting a Remote Night Shift Customer Support Specialist for our operations in Charlotte, Texas.
We are looking for individuals who excel in independent environments and are passionate about delivering top-tier technical support. As a key member of our night team, you will be the first line of defense for our clients, ensuring their needs are met with precision and empathy, even in the late hours. Join us and enjoy a role that offers autonomy, growth, and a schedule that works for your lifestyle.
Key Highlights:
- Remote Flexibility: Work from anywhere in the US.
- Night Shift Premium: Earn up to $28/hr with shift differential.
- Modern Culture: Join a forward-thinking company that values work-life balance.
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and live chat during designated night shifts.
- Diagnose and resolve customer inquiries regarding software applications and billing issues efficiently.
- Document all interactions, resolutions, and troubleshooting steps accurately in our CRM database.
- Collaborate with the day-shift support team to ensure seamless service continuity and knowledge transfer.
- Identify trends in customer issues and suggest process improvements to management.
- Maintain a high level of product knowledge and stay updated on new releases and features.
- Adhere to all company policies, quality assurance standards, and security protocols.
Qualifications
- High school diploma or equivalent; Associate degree in a related field preferred.
- Proven experience in customer support, technical support, or call center environments.
- Reliable high-speed internet connection and a quiet, distraction-free home office setup.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM or 11:00 PM – 7:00 AM).
- Strong problem-solving skills with the ability to think critically under pressure.
- Proficiency in Microsoft Office Suite and remote collaboration tools (e.g., Zoom, Slack).
- Excellent verbal and written communication skills with a professional demeanor.