Job Description
Join our dynamic team as a Night Shift Remote IT Support Specialist! We're hiring tech-savvy professionals to provide exceptional virtual support while enjoying the flexibility of remote work. Equipment provided – no upfront costs for hardware or software. This role offers competitive compensation, growth opportunities, and a supportive culture dedicated to your success.
As a key member of our IT department, you'll troubleshoot complex issues, maintain system integrity, and deliver outstanding customer experiences. Perfect for night owls who thrive in quiet environments and want to advance their tech career without commuting.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Troubleshoot hardware/software issues including OS, network, and security protocols
- Document incidents, resolutions, and preventive measures in ITSM tools
- Monitor system performance and proactively address vulnerabilities
- Collaborate with cross-functional teams during major incidents
- Deploy patches, updates, and configuration changes
- Maintain knowledge base articles for team and client use
Qualifications
- 3+ years in IT support/helpdesk with night shift experience
- Expertise in Windows, macOS, Linux, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ or equivalent certification required
- Strong analytical skills with proven problem-solving abilities
- Excellent written/verbal communication skills
- Experience with remote access tools (RDP, VPN, TeamViewer)
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing technologies and schedules