Job Description
Join our cutting-edge cybersecurity team as a Night Shift Remote IT Support Specialist! Enjoy 100% work-from-home flexibility while protecting critical systems during overnight hours. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in the heart of New York's tech landscape. Perfect for tech professionals seeking non-traditional schedules without sacrificing earning potential.
Responsibilities
- Provide 24/7 remote technical support for enterprise systems during night shift hours
- Monitor and respond to security alerts, malware incidents, and system vulnerabilities
- Resolve complex hardware/software issues for remote employees across the US
- Document all incidents, resolutions, and preventive measures in ITSM platforms
- Collaborate with global security teams during emergency response protocols
- Conduct periodic system audits and vulnerability assessments
- Train employees on security best practices and remote work protocols
Qualifications
- 3+ years of IT support experience with night shift or on-call rotation
- CompTIA Security+ or equivalent cybersecurity certification required
- Expertise in Windows/Linux systems, cloud platforms (AWS/Azure), and network troubleshooting
- Strong analytical skills for incident investigation and root cause analysis
- Ability to work independently with minimal supervision during off-hours
- Excellent written/verbal communication skills for remote collaboration
- Must have dedicated home office with reliable high-speed internet