Job Description
Join Our Elite Night Shift Team - Work Remotely with Top-Tier Equipment!
Are you a night owl seeking a high-impact remote role? TechSolutions Pro is revolutionizing tech support with our fully-equipped night shift positions. Based in New York with nationwide opportunities (including Texas!), we provide all necessary hardware and software to excel from home. This is your chance to thrive in a dynamic, 24/7 tech environment while maintaining work-life balance.
As a Night Shift Specialist, you'll be the backbone of our operations, ensuring seamless client support and system integrity during critical overnight hours. We invest in our people with competitive pay, comprehensive benefits, and career advancement pathways. No commute, no office politics—just pure remote excellence.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and email during night shifts (10 PM - 6 AM EST)
- Diagnose and resolve complex system issues using provided diagnostic tools
- Monitor network security and performance metrics during off-peak hours
- Document all troubleshooting activities in our proprietary ticketing system
- Collaborate with global teams to implement system updates and patches
- Train junior specialists on remote protocols and equipment usage
- Conduct weekly system optimization reports for leadership review
Qualifications
- 3+ years in IT support, helpdesk, or system administration
- Proven night shift experience with strong time management skills
- Expertise in remote desktop tools (TeamViewer, AnyDesk) and cloud platforms
- CompTIA A+/Network+ certification or equivalent technical credentials
- Ability to work independently with minimal supervision in remote settings
- Excellent written and verbal communication skills
- Must be based in New York or Texas with reliable high-speed internet
- Flexibility to adjust hours during critical system deployments