Job Description
Join our dynamic team as a Night Shift Remote Specialist where we provide all necessary equipment for a seamless work-from-home experience. This full-time role offers competitive compensation and the flexibility to excel in a nocturnal environment while supporting critical operations from Raleigh. Perfect for night owls seeking career growth without commuting.
Responsibilities
- Monitor and resolve technical support tickets during night shift hours (11 PM - 7 AM)
- Utilize provided equipment (laptop, headset, peripherals) for remote system diagnostics
- Collaborate with global teams via digital communication platforms
- Maintain detailed incident reports and documentation in CRM systems
- Adhere to SLA metrics for response time and resolution efficiency
- Participate in cross-functional training sessions during daytime hours
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year experience in remote customer support or IT operations
- Proven ability to work independently in night shift environments
- Strong problem-solving skills with technical aptitude
- Reliable high-speed internet connection (equipment provided)
- Flexibility to work rotating weekends and holidays
- Proficiency in ticketing systems and remote desktop tools