Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and become the backbone of our client success team! We're seeking a dedicated professional to provide exceptional technical assistance during weekend shifts (Saturday-Sunday) while working from the comfort of your home. This is your opportunity to leverage your technical expertise in a dynamic, remote-first environment with competitive compensation and career advancement opportunities. Enjoy flexible scheduling while delivering high-quality support to enterprise clients across diverse industries.
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Troubleshoot and resolve hardware, software, and network issues on Windows/macOS systems
- Document all interactions in ticketing systems with detailed resolution notes
- Collaborate with cross-functional teams to escalate complex technical problems
- Monitor system performance and proactively address potential security threats
- Train clients on new technologies and best practices
- Contribute to knowledge base articles and process improvements
Qualifications
- 3+ years of IT support experience with remote work exposure
- CompTIA A+/Network+ certification or equivalent technical certification
- Proficiency in troubleshooting Windows/macOS, Office 365, and cloud platforms
- Strong diagnostic skills with ability to work independently
- Excellent written and verbal communication skills
- Experience with ticketing systems (Jira, ServiceNow, Zendesk)
- Ability to work flexible weekend shifts (12-hour shifts, 6 AM - 6 PM PST)