Job Description
Join NexusTech Solutions as a Night Shift Remote Support Specialist and become the backbone of our 24/7 operations. This premium role offers the flexibility of remote work while serving our Seattle-based clients during critical overnight hours. You'll enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values your expertise. If you're a tech-savvy professional seeking a dynamic night shift role with growth opportunities, this is your chance to excel while maintaining work-life balance.
Responsibilities
- Provide 24/7 remote technical support for enterprise clients across multiple time zones
- Resolve complex system outages, security incidents, and performance issues during overnight hours
- Document all support tickets with detailed technical notes and resolution protocols
- Collaborate with cross-functional teams using Slack, Jira, and ticketing systems
- Monitor system health and proactively address potential vulnerabilities
- Train and onboard new support agents on night shift procedures
- Contribute to knowledge base with troubleshooting guides and best practices
Qualifications
- 3+ years of experience in remote IT support or system administration
- Proven ability to work independently during overnight shifts with minimal supervision
- Expertise in Windows/Linux environments, cloud platforms (AWS/Azure), and networking fundamentals
- Strong problem-solving skills with ability to diagnose complex technical issues
- Excellent written and verbal communication skills for diverse client interactions
- CompTIA Security+ or equivalent certification preferred
- Experience with ticketing systems (Zendesk, ServiceNow) and monitoring tools
- Ability to maintain high performance during non-traditional working hours