Job Description
Join our elite remote support team and thrive during the night! GlobalTech Solutions is immediately hiring for Night Shift Remote Support Specialists across New York and Texas. We provide all necessary equipment, including ergonomic workstation setup, high-speed internet, and specialized software. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities while working from home. Perfect for night owls seeking flexible schedules without sacrificing professional growth.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access during night shifts (11 PM - 7 AM EST)
- Resolve complex IT infrastructure, software, and hardware issues for enterprise clients
- Document all interactions using ticketing systems with detailed resolution notes
- Collaborate with global teams to maintain service level agreements (SLAs)
- Proactively monitor systems and implement preventative maintenance protocols
- Train junior staff on troubleshooting methodologies and company standards
Qualifications
- 3+ years in IT support or helpdesk environments
- CompTIA A+/Network+ certification or equivalent technical expertise
- Proven experience working night shifts or flexible schedules
- Expertise in Windows, macOS, cloud platforms (AWS/Azure), and network troubleshooting
- Exceptional problem-solving skills with ability to remain calm under pressure
- Home office setup with reliable high-speed internet (minimum 50 Mbps)
- Strong written and verbal communication skills