Job Description
Are you looking for a career that fits your lifestyle? We are hiring Remote Night Shift Support Specialists in Houston, TX!
At Houston TechWorks, we value your time and talent. We provide all necessary equipment (Laptop, Monitor, Headset) so you can start working from home immediately without any upfront costs. Join our high-conversion support team and enjoy the flexibility of remote work combined with the stability of a night shift schedule.
We are looking for dedicated professionals who excel in a 24/7 environment and want to make a real impact.
Responsibilities
- Provide exceptional technical support to customers via phone and chat during night shifts.
- Troubleshoot hardware and software issues for clients using company-provided equipment.
- Document all interactions and resolutions in our ticketing system accurately and efficiently.
- Collaborate with day-shift teams to ensure seamless issue resolution.
- Maintain a professional and empathetic tone while managing high call volumes.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field preferred.
- Previous experience in technical support, help desk, or customer service is a plus.
- Must be available to work night shifts (e.g., 10 PM - 6 AM or similar).
- Reliable high-speed internet connection and a quiet workspace at home.
- Strong problem-solving skills and ability to learn new software quickly.