Job Description
Join our elite remote team as a Night Shift Tech Support Specialist! We're seeking tech-savvy professionals to deliver exceptional customer support during overnight hours. Equipment provided – including laptop, headset, and software. Enjoy competitive pay, comprehensive benefits, and the flexibility of working from anywhere in the US. Hiring now for immediate start!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access during night shift hours (11 PM - 7 AM EST)
- Troubleshoot hardware/software issues for enterprise clients using diagnostic tools
- Document cases accurately in CRM system and maintain detailed knowledge base
- Collaborate with global support teams for complex issue resolution
- Adhere to SLAs and maintain 95%+ customer satisfaction metrics
- Participate in continuous training on emerging technologies
Qualifications
- 3+ years in IT support or helpdesk environment
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Exceptional problem-solving and communication skills
- Ability to work independently during overnight shifts
- Reliable high-speed internet connection at home
- Experience with ticketing systems (Zendesk, ServiceNow)