Job Description
Join our dynamic team as a Night Shift Remote Tech Support Specialist! We're hiring immediately for professionals who thrive in after-hours environments. Enjoy the flexibility of remote work while delivering exceptional technical support to our clients across North Carolina. Equipment provided – we'll ship you everything you need to succeed, including ergonomic workstation setup and high-speed internet stipend. This is your chance to advance your career in a fast-paced, supportive atmosphere.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Document cases meticulously in our CRM system with detailed resolution steps
- Escalate complex issues to senior engineers with clear problem descriptions
- Monitor ticket queues during night hours with <90-minute response SLAs
- Conduct proactive system health checks for assigned client portfolios
- Maintain 95%+ customer satisfaction through empathetic communication
Qualifications
- 2+ years in technical support or helpdesk environments
- CompTIA A+ certification or equivalent experience
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong troubleshooting skills for network connectivity issues
- Ability to work independently during night shifts (10 PM - 6 AM EST)
- Excellent written communication skills for technical documentation
- Comfortable with hardware setup and basic diagnostics
- Reliable high-speed internet connection (minimum 50 Mbps)