Job Description
Join TechSecure Solutions as a Night Shift Remote Technical Support Specialist and enjoy the flexibility of working from home with all necessary equipment provided. We're seeking a dedicated professional to deliver exceptional technical support to our clients during evening hours. This role offers competitive compensation, comprehensive benefits, and a supportive remote work environment.
Why TechSecure Solutions? We invest in our team by providing cutting-edge equipment, ongoing training, and a culture that values work-life balance. As a leader in cybersecurity solutions, we pride ourselves on innovation and employee growth.
Responsibilities
- Provide remote technical support via phone, chat, and email during night shift hours (10 PM - 6 AM PST)
- Diagnose and resolve hardware/software issues using company-provided equipment
- Document support tickets in CRM system with detailed resolution steps
- Collaborate with global support teams to escalate complex issues
- Conduct routine system maintenance and security updates
- Maintain high customer satisfaction scores with first-contact resolution
Qualifications
- 2+ years of technical support experience with remote work proficiency
- CompTIA A+ or equivalent certification required
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written and verbal communication abilities
- Ability to work independently during night shift hours
- High-speed internet connection and dedicated workspace
- Proven experience with ticketing systems (Zendesk/Jira)