Job Description
Join our elite remote team as a Night Shift Technical Support Specialist and transform how businesses operate globally. This 100% work-from-home role offers unparalleled flexibility while solving complex technical challenges for Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities—all while working during hours that suit your lifestyle. Our cutting-edge virtual environment empowers you to deliver exceptional service without geographical constraints.
What We Offer:
- Industry-leading remote-first culture
- Comprehensive health & wellness package
- Tuition reimbursement for tech certifications
- Performance-based quarterly bonuses
- Flexible scheduling with night shift premium
Responsibilities
- Provide Tier 3 technical support for enterprise software systems
- Diagnose and resolve complex infrastructure issues remotely
- Document troubleshooting steps in ticketing systems
- Collaborate with global engineering teams during escalation
- Develop knowledge base articles for recurring issues
- Maintain SLA compliance for 24/7 support operations
- Conduct remote system health checks and preventative maintenance
Qualifications
- 5+ years in enterprise IT support or systems administration
- Expertise in cloud platforms (AWS/Azure/GCP)
- CCNP/CCIE or equivalent network certification required
- Experience with virtualization (VMware/Hyper-V)
- Strong Linux/Windows Server troubleshooting skills
- CompTIA Security+ or equivalent security certification
- Ability to work independently during night shift hours (10 PM - 6 AM EST)