Job Description
Join our dynamic team as a Night Shift Support Associate and launch your career in technology without prior experience! We provide comprehensive training and a supportive environment for motivated individuals. Enjoy competitive pay, health benefits, and opportunities for advancement. As a 24/7 operation, our night shift offers premium pay differentials and a focused work atmosphere. Located in the heart of downtown Chicago, you'll work alongside industry professionals while maintaining work-life balance through our flexible scheduling.
Responsibilities
- Provide 24/7 technical support for internal systems and customer-facing platforms
- Monitor and respond to alerts, tickets, and escalations during night hours
- Document incident reports and maintain accurate knowledge base entries
- Collaborate with day-shift teams for seamless handovers and continuity
- Perform routine system checks and preventative maintenance tasks
- Assist with onboarding training materials for new hires
- Uphold strict security protocols for data and infrastructure protection
Qualifications
- High school diploma or equivalent (no technical experience required)
- Ability to work independently and as part of a remote team
- Strong problem-solving skills and attention to detail
- Comfortable working overnight hours (10 PM - 6 AM)
- Basic computer literacy and willingness to learn new technologies
- Excellent written and verbal communication skills
- Reliable transportation to downtown Chicago location