Job Description
Join TechSolutions Inc. as a Night Shift Support Engineer and kickstart your career with an exclusive sign-on bonus! We're seeking dedicated professionals to provide critical technical support during overnight hours in our San Jose headquarters. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a dynamic tech environment.
What We Offer:
- Sign-on bonus up to $5,000
- Comprehensive health & retirement benefits
- Clear career advancement paths
- 24/7 team collaboration tools
- Modern, ergonomic workspace
Responsibilities
- Provide Tier 2/3 technical support for enterprise hardware/software systems
- Monitor and resolve critical incidents during overnight shift hours
- Document ticket resolutions using ITSM tools (ServiceNow/Jira)
- Collaborate with global teams during escalations
- Conduct system health checks and preventive maintenance
- Train junior support staff on protocols
- Optimize support workflows for night shift efficiency
Qualifications
- 3+ years in IT support/operations role
- Experience with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network/infrastructure issues
- Ability to work independently during overnight hours
- ITIL certification preferred
- Excellent communication (written/verbal)
- On-call rotation flexibility