Job Description
Are you looking for a stable, full-time role with a flexible schedule? We are seeking dedicated individuals to join our dynamic team as Night Shift Support Representatives in Raleigh, NC.
Why Apply?
• No Experience Required: We provide comprehensive on-the-job training to get you up to speed.
• Flexible Schedule: Enjoy the quiet of the night with stable evening hours (e.g., 10:00 PM - 6:00 AM).
• Competitive Pay: Earn between $15.00 and $18.00 per hour based on performance.
• Growth Opportunities: Start your career in customer service with a pathway to advancement.
If you have a passion for helping others and want to work during the evening hours, this is the perfect opportunity to start your career.
Why Apply?
• No Experience Required: We provide comprehensive on-the-job training to get you up to speed.
• Flexible Schedule: Enjoy the quiet of the night with stable evening hours (e.g., 10:00 PM - 6:00 AM).
• Competitive Pay: Earn between $15.00 and $18.00 per hour based on performance.
• Growth Opportunities: Start your career in customer service with a pathway to advancement.
If you have a passion for helping others and want to work during the evening hours, this is the perfect opportunity to start your career.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during assigned night shifts.
- Troubleshoot basic technical issues and resolve customer concerns efficiently and professionally.
- Document all customer interactions and issue resolutions accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity and knowledge transfer.
- Maintain a professional and courteous demeanor while managing high call volumes.
- Identify and escalate complex issues to senior support staff when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and typing skills are essential.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Ability to work night shifts, including weekends and holidays as needed.
- Must be reliable, punctual, and able to pass a background check.
- Willingness to learn new software and support tools quickly.