Job Description
Join ConnectSphere Solutions as a Remote Part-Time Tech Support Specialist and enjoy the flexibility of working from home with all necessary equipment provided. We're seeking tech-savvy professionals to deliver exceptional customer support across Ohio and Georgia. This role offers competitive pay, full benefits eligibility, and opportunities for growth in a dynamic remote environment.
Why Join Us?
- All required tech equipment (laptop, headset, peripherals) shipped to your home
- Flexible schedule with 20-25 hours/week
- Comprehensive training and ongoing development
- Health, dental, and vision benefits for part-time employees
- Collaborative remote team culture
Responsibilities
- Resolve technical issues via phone, chat, and email for clients in Ohio and Georgia
- Diagnose hardware/software problems using remote access tools
- Document cases accurately in CRM systems
- Escalate complex issues to senior engineers with detailed context
- Conduct virtual onboarding sessions for new clients
- Monitor support queues and maintain SLA compliance
- Contribute to knowledge base documentation
Qualifications
- 1+ years of technical support experience
- Proficiency with Windows/macOS and common software suites
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication
- Reliable high-speed internet connection
- Customer service certification preferred
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work independently and manage time effectively