Job Description
Are you a proactive problem solver looking for a flexible schedule? Apex Digital Solutions is expanding its remote workforce in Oklahoma City and is currently hiring for our Weekend Shift team.
Join us in delivering exceptional customer experiences from the comfort of your home. This role offers the perfect work-life balance for those who prefer to work weekends while maintaining a full-time salary structure.
Responsibilities
- Provide Technical Assistance: Resolve customer inquiries via chat, email, and phone during weekend hours.
- Manage Tickets: Log and track all support tickets in our CRM system to ensure no issue goes unresolved.
- Remote Troubleshooting: Diagnose and fix technical issues for clients accessing our platform remotely.
- Documentation: Maintain accurate records of interactions and solutions in our knowledge base.
- Collaboration: Coordinate with the Monday-Friday support team to ensure seamless handovers.
- Quality Assurance: Adhere to company standards for response time and customer satisfaction scores.
Qualifications
- Education: High school diploma or equivalent; Associate degree preferred.
- Experience: Minimum of 1 year of experience in customer support or technical helpdesk.
- Technical Skills: Proficient in using remote support tools and basic computer troubleshooting.
- Communication: Excellent written and verbal communication skills with a professional tone.
- Availability: Must be available to work weekends (Saturday and Sunday) with a flexible schedule.
- Internet: High-speed, reliable internet connection required for remote work.