Job Description
Are you looking for a stable, rewarding career in a dynamic environment? Apex Digital Solutions is urgently hiring Night Shift Support Representatives to join our team in Toledo, OH. We are seeking motivated individuals who thrive in fast-paced settings and want to make a real impact on our customers' experience. If you have a passion for problem-solving and are available for evening shifts, we want to hear from you!
As a Night Shift Support Specialist, you will be the first line of defense for our clients, ensuring they receive timely and effective solutions. We offer a competitive benefits package, including health insurance, paid time off, and a clear path for career advancement.
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and live chat.
- Diagnose and troubleshoot complex hardware and software issues for end-users.
- Document all customer interactions and resolutions accurately in our CRM system.
- Maintain a positive and professional demeanor, even during high-volume periods.
- Collaborate with the day-shift team to ensure seamless operations and knowledge transfer.
- Stay updated on product features, updates, and company policies.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field is a plus.
- Previous experience in customer support, technical help desk, or call center environments is preferred.
- Strong computer literacy with the ability to learn new software quickly.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Must be legally authorized to work in the United States.