Job Description
Join ConnectHub Solutions as a Remote Customer Service Representative and become the voice of our valued clients! We're seeking passionate individuals to deliver exceptional support experiences from the comfort of your home in Laredo, TX. Enjoy competitive benefits, flexible scheduling, and a supportive virtual team environment while making meaningful connections with customers across the nation.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product-related issues efficiently using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues for resolution
- Meet/exceed performance metrics including CSAT scores and handle time targets
- Contribute to process improvement initiatives for enhanced service delivery
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote/virtual setting
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills in both English and Spanish
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible shifts including evenings/weekends