Job Description
Join our award-winning team at Apex Solutions Inc. as a Senior Customer Service Representative! We're seeking empathetic and tech-savvy professionals to deliver exceptional remote support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a flexible work environment while making a real impact in our Durham-based organization.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to troubleshoot product issues
- Identify upsell opportunities to enhance customer experience
- Maintain product knowledge through continuous training modules
- Contribute to process improvement initiatives
- Adhere to SLAs and quality standards
Qualifications
- 3+ years of customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced digital environments
- High-speed internet and quiet home office setup
- Associates degree or equivalent experience required
- Experience in SaaS or tech industry preferred