Job Description
Join our dynamic team as a Part-Time Night Shift Support Specialist in Buffalo, NY! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive pay, flexible scheduling, and a collaborative environment while ensuring our clients receive 24/7 assistance. This role offers growth opportunities and comprehensive training for motivated individuals seeking work-life balance.
Why Join Us?
- Competitive hourly pay with performance incentives
- Flexible part-time schedule (20-25 hours/week)
- Modern remote-friendly work environment
- Career advancement opportunities
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during night shifts
- Troubleshoot and resolve hardware/software issues for enterprise clients
- Document all interactions using ticketing systems with detailed resolution notes
- Collaborate with global support teams for complex issue escalation
- Maintain SLA compliance and customer satisfaction metrics
- Conduct system monitoring and proactive maintenance during off-peak hours
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- 1+ years of customer support or technical experience
- Proficiency with Windows/macOS and cloud platforms
- Exceptional problem-solving and communication skills
- Ability to work independently during overnight shifts
- Basic networking knowledge (TCP/IP, DNS, VPN)
- Flexibility to work weekends and holidays as needed