Job Description
Join CustomerFirst Solutions as a Remote Customer Service Representative and become the heart of our client experience team! We're seeking empathetic and tech-savvy professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and a flexible schedule while making a real difference in customers' lives. Our Buffalo-based company is committed to fostering an inclusive culture where your growth is prioritized.
Why Join Us?
• Competitive hourly pay plus performance bonuses
• Full benefits package (health/dental/vision, 401k)
• Equipment stipend for home office setup
• Ongoing training and career advancement opportunities
• Collaborative virtual team environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with support teams to resolve complex technical issues
- Identify opportunities to improve customer experience workflows
- Meet/exceed performance metrics (CSAT, resolution time, first-contact resolution)
- Proactively educate customers on products/services
- Participate in weekly training sessions and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (remote preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Passion for helping others and continuous learning