Job Description
Join our award-winning team as a Remote Customer Service Representative at NexCare Solutions Inc. We're urgently hiring dedicated professionals in Buffalo, NY to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive benefits, and a flexible work environment while making a real difference in customers' lives.
What We Offer:
- Competitive hourly pay with performance bonuses
- Full health, dental, and vision insurance
- 401(k) with company match
- Paid training and career development
- Home office equipment stipend
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Update customer records in CRM systems with 100% accuracy
- Collaborate with support teams to resolve complex escalations
- Maintain customer satisfaction scores above 95%
- Participate in weekly coaching and skill development sessions
- Adhere to company policies and security protocols
Qualifications
- Minimum 1 year customer service experience
- Excellent communication and problem-solving skills
- Ability to type 40+ WPM with high accuracy
- Proficient with CRM software (Salesforce experience preferred)
- High-speed internet connection and quiet home office
- Strong multitasking and time management abilities
- Positive attitude and resilience under pressure
- Valid NYS work authorization