Job Description
Join Coastal Connect Solutions, a leader in customer experience innovation, as a Remote Customer Service Specialist. Enjoy the flexibility of working from home while representing top brands in Virginia Beach's thriving service sector. We're seeking empathetic professionals to deliver exceptional support through digital channels. This role offers competitive pay, comprehensive training, and a supportive virtual team environment. Perfect for students, parents, or anyone seeking work-life balance without sacrificing career growth.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with average response time under 15 minutes
- Process returns, exchanges, and shipping adjustments using CRM systems
- Collaborate with technical teams to troubleshoot product/service issues
- Maintain detailed case notes and update customer profiles in Salesforce
- Identify upsell opportunities during resolution interactions
- Meet weekly productivity metrics (25+ resolved cases)
- Participate in bi-weekly virtual team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Type 40+ WPM with 98% accuracy in live chat environments
- Reliable high-speed internet and quiet home office setup
- Flexible availability including evenings and weekends (15-25 hrs/week)
- Strong conflict resolution skills with proven de-escalation techniques
- Virginia residency required for tax purposes