Job Description
Join Atlanta Connect Solutions as a Part-Time Remote Customer Service Representative and become an essential part of our award-winning support team! We're seeking empathetic professionals to deliver exceptional customer experiences from the comfort of your home office. Enjoy flexible scheduling, comprehensive training, and the opportunity to make a real impact in Atlanta's thriving business community. Our remote-first culture values work-life balance while providing competitive compensation and growth opportunities.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM systems and established protocols
- Document interactions accurately in Salesforce and escalate complex cases appropriately
- Meet/exceed customer satisfaction and resolution time targets
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to maintain product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in remote/hybrid environments
- Exceptional verbal/written communication and problem-solving skills
- Proficiency with CRM platforms (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while maintaining team collaboration
- Flexible availability including evenings/weekends (20-25 hours/week)
- Atlanta residency preferred for local market knowledge