Job Description
Join Community Connect Inc., a leading digital community platform, as a Remote Chat Moderator in Charlotte, NC! We're seeking detail-oriented professionals to safeguard our vibrant online spaces while delivering exceptional user experiences. This full-time remote role offers competitive compensation, flexible scheduling, and the opportunity to shape global digital communities. Perfect for tech-savvy communicators passionate about fostering safe, inclusive online environments.
Responsibilities
- Monitor live chat forums in real-time to enforce community guidelines and content policies
- Resolve user disputes and moderate conflicts with empathy and professionalism
- Document and escalate policy violations, spam, and inappropriate content to compliance teams
- Collaborate with product teams to improve moderation tools and user experience
- Generate weekly moderation reports with actionable insights for leadership
- Train new moderators on platform protocols and best practices
- Participate in cross-functional initiatives for community safety enhancements
Qualifications
- 3+ years of experience in content moderation, community management, or customer support
- Proficiency with moderation tools (e.g., ModSquad, Talkdesk, Khoros)
- Exceptional written communication and conflict resolution skills
- Ability to work flexible hours including evenings/weekends
- Familiarity with digital safety protocols (COPPA, GDPR)
- Typing speed of 60+ WPM with high accuracy
- Experience with CRM systems and ticketing platforms