Job Description
Join our innovative team as a Night Shift Support Specialist where flexibility meets opportunity! TechSolutions Inc. is seeking dedicated professionals to provide exceptional technical support during night hours in Anaheim, CA. Enjoy a competitive salary, comprehensive benefits, and a schedule that adapts to your lifestyle. Be part of a forward-thinking company that values work-life balance and professional growth.
What We Offer:
- Flexible scheduling options
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development programs
- Modern collaborative work environment
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access during night shifts
- Diagnose and resolve hardware/software issues for enterprise clients
- Document all ticket resolutions and maintain accurate knowledge base entries
- Collaborate with global teams to ensure seamless service continuity
- Monitor system performance and proactively address potential disruptions
- Maintain strict compliance with security protocols and data privacy standards
- Train and mentor junior support staff during shift overlaps
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- 2+ years in technical support or helpdesk environment
- Proficiency in Windows/Linux systems and networking fundamentals
- Strong troubleshooting skills with diagnostic tools
- Exceptional written and verbal communication abilities
- Availability to work flexible night shifts (10 PM - 6 AM)
- CompTIA A+/Network+ certification or equivalent experience
- Ability to work independently with minimal supervision