Job Description
Join our dynamic support team at NexGen Solutions Inc. and become the backbone of our 24/7 operations! We're urgently seeking dedicated Night Shift Support Specialists to deliver exceptional service while our clients rest. This critical role ensures seamless technical assistance, system monitoring, and proactive issue resolution during overnight hours. If you thrive in fast-paced environments, value teamwork, and excel under pressure, this is your opportunity to grow with an industry leader. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that recognizes your contributions.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance
- Monitor system health and resolve escalated tickets with urgency
- Document incidents and maintain accurate knowledge base entries
- Collaborate with global teams during critical system outages
- Conduct routine system maintenance and security checks
- Train junior staff on support protocols and troubleshooting
- Generate daily performance reports for leadership review
Qualifications
- 2+ years in IT customer support or helpdesk role
- Proficiency with Windows/macOS and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network and application issues
- Ability to work independently during overnight shifts
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Experience with ServiceNow or Jira ticketing systems
- Flexibility to work weekends/holidays as needed