Job Description
Join GlobalTech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical support during overnight hours while maintaining our world-class service standards. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for career growth.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Paid time off and holidays
- On-site fitness center
Responsibilities
- Provide remote technical support to enterprise clients via phone, email, and chat
- Monitor and resolve system alerts during overnight hours
- Document all interactions and resolutions in ticketing systems
- Collaborate with global teams during critical incident escalations
- Conduct proactive system health checks and maintenance
- Train junior support staff on SOPs and troubleshooting
- Generate weekly performance reports for shift management
Qualifications
- 2+ years of technical support experience (night shift preferred)
- Proficiency with Windows/Linux operating systems
- Experience with ITIL or similar service management frameworks
- Strong troubleshooting skills for network and application issues
- Excellent written and verbal communication abilities
- CompTIA A+ or Network+ certification (or equivalent)
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities during off-hours