Job Description
Join our elite 24/7 operations team as a Night Shift Support Specialist in Seattle. This critical role ensures seamless system functionality for enterprise clients while maintaining industry-leading uptime standards. We offer competitive compensation, comprehensive benefits, and a collaborative culture focused on growth and work-life balance for our night shift professionals.
Responsibilities
- Monitor and resolve complex technical issues across cloud infrastructure, network systems, and client applications
- Provide Tier 2-3 support via phone, chat, and remote diagnostics during overnight hours
- Execute scheduled maintenance windows and system updates with zero-downtime precision
- Document incident resolutions, create knowledge base articles, and contribute to process improvements
- Collaborate with global teams during critical escalations and major incident management
- Conduct proactive system health checks and performance optimization
- Maintain SLA compliance and client communication standards
Qualifications
- 3+ years in enterprise IT support, systems administration, or DevOps
- Proficiency in Linux/Unix environments, AWS/Azure cloud platforms, and networking fundamentals
- Experience with monitoring tools (e.g., Nagios, Datadog, Splunk) and ticketing systems
- Strong problem-solving skills with ability to work autonomously in high-pressure situations
- Relevant certifications (CompTIA Network+, AWS Certified Cloud Practitioner, etc.) preferred
- Exceptional written communication for technical documentation and client updates
- Ability to work flexible schedules including weekends and holidays as needed