Job Description
Join our elite 24/7 operations team as a Night Shift Support Specialist in Columbus, OH! We're seeking dedicated professionals to maintain seamless system operations during overnight hours. Enjoy competitive compensation, premium benefits, and a collaborative environment where your expertise directly impacts mission-critical infrastructure. This role offers unparalleled growth opportunities in a rapidly scaling tech hub.
Responsibilities
- Monitor and maintain server/network infrastructure during overnight shifts
- Provide Tier 2/3 technical support for enterprise systems and applications
- Execute proactive system patches and security updates during off-peak hours
- Document incident reports and resolution procedures with precision
- Collaborate with global teams during scheduled maintenance windows
- Conduct system performance analysis and optimization
- Respond to critical alerts within SLA requirements
Qualifications
- 3+ years in IT operations or technical support roles
- Expertise in Windows Server and Linux environments
- Strong networking knowledge (TCP/IP, DNS, firewalls)
- Experience with monitoring tools (Nagios, SolarWinds, or equivalent)
- CompTIA Network+ or AWS Certified Cloud Practitioner preferred
- Exceptional problem-solving under pressure
- Ability to work independently with minimal supervision
- Valid Ohio driver's license for occasional on-site needs