Job Description
Join NexusTech Solutions as a Night Shift Support Specialist and embrace the perfect work-life balance with our flexible scheduling options. We're seeking dedicated professionals to provide critical technical support during our overnight hours while enjoying competitive compensation and a collaborative team environment.
As a cornerstone of our 24/7 operations, you'll ensure seamless service delivery for our global clients while advancing your career in Portland's thriving tech hub. This role offers unparalleled flexibility for students, parents, or those seeking non-traditional schedules without sacrificing professional growth.
Responsibilities
- Deliver remote technical support for enterprise software and infrastructure during overnight hours
- Monitor and resolve system alerts, security incidents, and performance issues
- Document troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams during incident escalations
- Maintain service level agreements (SLAs) for overnight support windows
- Conduct proactive system health checks and preventative maintenance
- Provide exceptional customer service via chat, email, and phone support
Qualifications
- 1+ years of IT support experience or equivalent technical training
- Proficiency with Windows/Linux operating systems and networking fundamentals
- Strong problem-solving abilities with analytical thinking
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Jira, ServiceNow, Zendesk)
- CompTIA A+ or similar certification preferred
- Available to work flexible night shifts (10 PM - 6 AM)