Job Description
Are you a night owl looking for a stable and rewarding career? Apex Support Solutions is currently hiring dedicated Night Shift Support Specialists to join our dynamic team in Bakersfield, CA.
We are a leading provider of technical assistance, and we need driven professionals to help us maintain our high standards of customer satisfaction. In this role, you will be the first line of defense for our clients, ensuring they receive timely and effective support during off-peak hours.
Why Apply?
- Competitive Compensation: Earn between $18.00 and $25.00 per hour.
- Full-Time Stability: Consistent schedules with comprehensive benefits.
- Modern Environment: Work in a state-of-the-art facility in the heart of Bakersfield.
- Career Growth: Clear pathways for advancement within the technical support sector.
Responsibilities
- Provide high-quality technical support to customers via phone, email, and live chat during the night shift.
- Diagnose and troubleshoot hardware, software, and network issues efficiently.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate unresolved complex issues to Tier 2 support or engineering teams promptly.
- Adhere to all company policies, procedures, and Service Level Agreements (SLAs).
- Collaborate with day-shift teams to ensure seamless handover of ongoing cases.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Previous experience in customer service or technical support is a plus.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Must be available to work rotating night shifts, including weekends and holidays.
- Proficient with Microsoft Office Suite and basic computer troubleshooting.