Job Description
Join our innovative remote-first team as a Night Shift Support Specialist in Atlanta! This premium opportunity combines flexible remote work with hands-on client collaboration. You'll be the critical backbone for our 24/7 operations, ensuring seamless technical support during off-hours while maintaining a healthy work-life balance. Enjoy competitive compensation, comprehensive benefits, and the freedom to excel from anywhere in Georgia.
Why GlobalTech Solutions? We're Atlanta's fastest-growing tech support provider, offering career growth, cutting-edge tools, and a culture that values night shift heroes. Your expertise will directly impact Fortune 500 clients while working with a diverse, globally-minded team.
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote access during night shift hours (10 PM - 6 AM EST)
- Troubleshoot complex IT infrastructure issues including cloud systems, VPN connectivity, and enterprise software
- Document incident reports with precision using ServiceNow and JIRA for seamless handoffs to day teams
- Collaborate with global support teams to resolve escalated issues across multiple time zones
- Monitor system health using Splunk and Nagios, proactively addressing potential outages
- Maintain SLA compliance with 99.9% uptime for critical client systems
- Conduct monthly knowledge base updates and training materials for support protocols
Qualifications
- 3+ years in enterprise IT support with proven night shift experience
- Expertise in Windows Server 2019+, AWS/Azure cloud platforms, and Active Directory
- CompTIA Security+ or equivalent cybersecurity certification required
- Exceptional troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Strong written communication skills for technical documentation and client interactions
- Ability to work independently with minimal supervision in remote environment
- Experience with ticketing systems (ServiceNow, Zendesk) and monitoring tools
- Flexible availability to cover rotating weekend shifts as needed