Job Description
Join our dynamic team as an immediate hire Night Shift Support Specialist in Honolulu! We're seeking tech-savvy professionals to deliver exceptional after-hours technical assistance to our clients. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to thrive in Honolulu's vibrant tech scene. If you're a problem-solver with excellent communication skills and ready to start immediately, apply today!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access during night shift hours
- Troubleshoot and resolve complex hardware/software/network issues
- Document all interactions in ticketing systems with detailed resolution steps
- Monitor system performance and proactively address potential outages
- Collaborate with global teams during critical incident escalations
- Maintain knowledge base articles and support documentation
- Deliver exceptional customer service with SLA adherence
Qualifications
- Minimum 2 years of IT support experience (night shift preferred)
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- CompTIA A+/Network+ certification or equivalent
- Exceptional problem-solving and communication skills
- Ability to work independently in a fast-paced environment
- Flexibility for on-call rotations during critical incidents
- Valid Hawaii driver's license for occasional on-site visits