Job Description
Join our dynamic team and start your career tomorrow! TechSolutions Inc. is seeking dedicated Night Shift Support Specialists to deliver exceptional technical assistance to our global client base. This role offers immediate start opportunities, competitive compensation, and a supportive environment for growth. As a key member of our 24/7 operations, you'll troubleshoot complex issues, maintain system stability, and ensure seamless service delivery during critical overnight hours. Enjoy premium benefits including health insurance, retirement plans, and performance bonuses. Apply today and begin your rewarding career journey with us!
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access for enterprise systems
- Monitor network infrastructure, servers, and cloud services during night shifts
- Resolve hardware/software issues with minimal downtime and document resolutions
- Collaborate with global teams to maintain service level agreements (SLAs)
- Conduct system maintenance and updates during low-traffic periods
- Escalate complex issues to senior engineers with detailed documentation
- Maintain accurate ticket logs and performance metrics
- Participate in cross-functional training and knowledge sharing sessions
Qualifications
- Minimum 2 years of IT support experience with night shift exposure
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware, software, and network troubleshooting
- CompTIA A+/Network+ certification or equivalent experience
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid driver's license and reliable transportation for on-call rotations
- Flexibility to adapt to changing priorities and emergency situations