Job Description
Join our elite night shift team as a Support Specialist at NexGen Solutions Inc. in vibrant Miami! We're seeking dedicated professionals to provide exceptional technical and customer support during critical overnight hours. This role offers competitive compensation, comprehensive benefits, and the opportunity to advance your career in a dynamic tech environment. Work remotely from our modern Brickell facility with state-of-the-art amenities and a supportive team culture. If you thrive in overnight settings and excel at problem-solving, this is your chance to make an impact while enjoying Miami's nightlife!
Responsibilities
- Provide 24/7 technical support via phone, chat, and email for enterprise clients
- Troubleshoot complex hardware/software issues with remote access tools
- Document all interactions and resolutions in ticketing systems
- Collaborate with global teams to resolve escalated incidents
- Monitor system health and proactively address potential disruptions
- Maintain knowledge base articles and training materials
- Conduct shift handovers with precision and clarity
Qualifications
- 2+ years in technical/customer support roles
- Proficiency with Windows/Linux systems and networking fundamentals
- Strong analytical skills and problem-solving abilities
- Excellent written/verbal communication in English
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently during overnight hours
- CompTIA A+/Network+ certification preferred
- Spanish fluency is highly desirable