Job Description
Join our elite night shift team and kickstart your career with comprehensive paid training! We're seeking motivated Support Specialists in Jacksonville to deliver exceptional technical assistance during overnight hours. This role offers hands-on learning, competitive pay, and a supportive environment where your growth is prioritized. Enjoy the unique benefits of night-shift flexibility while building valuable skills in customer service and technical troubleshooting. No prior experience required – we provide all training needed to succeed!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document cases accurately in ticketing systems with detailed resolution steps
- Collaborate with global support teams to resolve complex escalations
- Maintain high customer satisfaction scores through professional communication
- Adhere to SLA metrics and security protocols during all interactions
- Participate in ongoing training sessions to enhance technical knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Excellent written and verbal communication abilities
- Strong problem-solving aptitude and attention to detail
- Ability to work independently with minimal supervision
- Flexibility to work overnight shifts (10 PM - 6 AM)
- Willingness to complete company-provided paid training program
- Reliable transportation to our Jacksonville facility