Job Description
Welcome to Apex Global Support, where we are revolutionizing the customer experience. We are currently seeking motivated individuals to join our elite team as Night Shift Support Specialists in Irvine, CA. We believe in investing in our people, which is why we offer comprehensive paid training to get you up to speed with our cutting-edge technology and support protocols.
As a vital member of our support team, you will be the first point of contact for our clients, ensuring they receive the assistance they need during our peak operational hours. If you are looking for a stable career path with growth opportunities and a competitive night shift differential, this is the perfect place for you.
Responsibilities
- Provide Tier 1 Technical Support: Assist customers via phone, chat, and email with product inquiries and troubleshooting steps.
- Resolve Customer Issues: Diagnose and resolve technical issues efficiently to maintain high customer satisfaction scores.
- Document Interactions: Log all support tickets and customer interactions accurately into our CRM database.
- Collaborate with Teams: Work closely with the day shift team and QA department to improve support processes.
- Stay Updated: Continuously learn new product features and updates through our paid training programs.
- Adhere to SLAs: Meet and exceed Service Level Agreements (SLAs) for response and resolution times.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: No prior technical support experience required; we provide paid training.
- Availability: Must be willing to work rotating night shifts (typically 10:00 PM - 6:00 AM or similar).
- Communication: Excellent verbal and written communication skills with a customer-first attitude.
- Computer Skills: Basic proficiency with Windows and internet navigation.
- Reliability: Proven track record of punctuality and dependability.