Job Description
Are you looking for a career opportunity with paid training and a competitive night shift schedule? Apex Talent Solutions is hiring Night Shift Support Specialists in Omaha, NE.
We provide comprehensive training to help you succeed. This is an excellent opportunity for individuals looking to start a career in customer service and technical support without prior experience. Enjoy a quiet work environment and potential pay differentials.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during night shifts.
- Provide technical support and troubleshooting for software and hardware issues.
- Document all customer interactions and solutions in the CRM system.
- Collaborate with team leads to resolve complex customer issues efficiently.
- Maintain a high level of accuracy and attention to detail.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent.
- Reliable high-speed internet connection (Home office setup required).
- Basic computer literacy and familiarity with web browsers.
- Strong written and verbal communication skills.
- Ability to work flexible night shifts (e.g., 7:00 PM - 4:00 AM).
- Proactive problem-solving attitude.